Book Review - Manners That Sell: Adding The Polish That Builds Profits
This beautifully laid out trade paperback has a gorgeous and practical design both inside and out. I recommend you read this book with a highlighter and a pen and be ready to take copious notes in the blank pages thoughtfully provided between chapters.
Manners That Sell: Adding The Polish That Builds Profits should be required reading for high school and college students and for anyone already in the business environment. Once upon a time, good manners were taught in school and at home, but that time has long since passed. This book provides the perfect refresher course for those of us who were taught manners but no longer remember the finer points of etiquette.
While reading this book I discovered that the author, Lydia Ramsey, covered every conceivable point of etiquette including many that I'd never been taught. Each of the twelve chapters covers one main topic broken down into digestible bite sized chunks of rules and guidelines to enhance credibility and professionalism. Topics include first impressions, greetings and introductions, the art of conversation, dressing for business, telephone courtesy, electronic etiquette, correspondence in business, etiquette in the office, gift-giving in business, etiquette out of the office, dining for profit and doing business internationally.
The author of this delightful book, Lydia Ramsey, is a business etiquette expert with over thirty years of experience working with non-profits, corporations, colleges and universities. She is a frequently published author who presents workshops, seminars and keynotes on all aspects of business etiquette.
I recommend businesses buy this book in bulk and present one to every employee from the frontline up to the top management. In this ever changing world with so many consumer choices, the bottom line is often affected by the simple courtesies that can and should be afforded to customers. You need this book if you want your employees to succeed and your business to thrive. You can purchase Manners That Sell at www.MannersThatSell.com" target="_new">http://www.MannersThatSell.com.
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About The Author
Bonnie Jo Davis is the author of the e-book: Articles That Sell: Use The Best Kept Secret To Promote Your Business For Free! For more information about Bonnie her e-book visit tinyurl.com/5wnmm" target="_new">http://tinyurl.com/5wnmm
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In an opinion piece in the Irish Times, John Boyne writes:
So I'm going to make a claim now that will probably get me kicked out of the Fraternity of Underappreciated Male Authors (FUMA) and blacklisted from the annual Christmas football game. Here goes:
I think women are better novelists than men.
There, I've said it. While it's obviously an enormous generalisation, it's no more ludicrous than some half-wit proudly claiming never to read books by women. For the record, purporting to love literature while dismissing the work of female writers is like claiming to be passionate about music while refusing to listen to anything but Ed Sheeran. However, I'm going to try to back up my sweeping statement...
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Booker died Sunday at 99. At the height of his career, few could have imagined he would live so long.
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Barnes & Noble, which posted a wider loss last quarter and sent its shares tumbling, is scaling back ambitions to become more than a bookseller.
The retailer had hoped that toys, games and other items would shore up its results, especially as Amazon ate away at its traditional business. But its non-book sales have flagged the past two quarters, and now the company is putting its focus back firmly on reading.
Shelf Awareness reports on the growing "Cider Monday" movement by indie booksellers in response to the big online shopping day known as Cyber Monday. In this low key but fun event stores offer their customers "a warm welcome and a cup of delicious cider" to thank them for shopping local.
Dictionary.com's choice for its Word of the Year is "complicit." It says online searches for the word spiked three times this year...
On Saturday, hundreds of booksellers across the USA took part in Indies First and Small Business Saturday, organizing all kinds of in-store activities, offering a range of deals, hosting parties and engaging in the staple of Indies First since the event was founded by Sherman Alexie in 2013: having authors work in their favorite indies as booksellers. Shelf Awareness reports on some of the events.
Meanwhile, in the UK, bookstores celebrated the first inaugural Saturday Sanctuary
to "celebrate bookshops as a place of calm and respite from our hectic daily lives."
A New York Times opinion piece by Daniel T. Willingham lays out the argument that American's poor reading skills cannot be blamed on modern technology but on a misunderstanding of how the mind reads - that functional literary is grounded not just in the ability to read words but in having the factual knowledge to put what one is reading into context.
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