Book review on Finite Capacity Scheduling, Part III
With this all possible the price could be lowered to a back breaking competitive level giving lower prices to consumers who voted with their dollars while retaining a huge number of proficient hours each time period. It is amazing that with all the freight forwarding software, inventory software, manufacturing scheduling software that no one sees the obvious uses to streamline services. Look at a Taxi Cab company, police dispatch, air traffic controller, train master at a rail yard with trains moving all directions and many 300 miles away all converging and departing simultaneously. Or the Phoenix missile system used by the government which when put onto an F-14 could track and kill 8 target 150 miles away moving at almost any speed in and direction on a three dimensional plane. Ever wonder why no F-15 has ever been shot down in combat? Even a gondola wire could not stop it, it always wins. So is it safe to say that when you have the best of everything that the odds are stacked so far in your favor that knowing the percentages is irrelevant to the game. All that needs to happen is to set fire in motion.
If anyone has ever watched Fed Ex work they use nearly the maximum of human resources as pilots load there own planes and help with the production of the sort. This can only happen when the norms of union workers were broken where one guy drives a fork lift, one guy drives a truck and they take breaks at different times and if the truck driver moves the fork lift then the fork lift driver who is on his 1 hour break files a grievance with the union. Scary, productivity level? Not much. Same with highway workers who really need a shovel with a kick stand since they are not needed to hold it up anymore. If one guy works and fifteen guys lean on their shovels while one strong tenure supervisor sits in his pick-up waiting for his supervisor to discuss the next coffee break. Yet with finite capacity scheduling even these dilemmas can be averted to some degree. Yet the total capacity management plan cannot achieve any additional savings in job completion frequency.
The only way this will work however is that all the team take ownership in the scheduling system and not try to change it by calling in with a bogus excuse such as tire is low, I need to get air. Traffic is busy, I cannot get there. This one we can mitigate knowing the speed of the vehicle by GPS/GIS and correlating that to the traffic reports. Without being a big brother, you can have a strong team like ours in every micro team unit. Working together to win and sharing in the economies of scale by profiting when goals are met. Keep in Mind that we can do better than the GE Way where if goals are not met heads roll. Fear is an excellent motivator, but it burns people out and screws with their psychy. It is much easier to win by other winning and through diplomacy and reward for achievement like in sports, or medals for war heros, or status and profit incentives all inline with FCS, it can easily work together. Add in bonuses for new customers signing up for with customer and employees and watch referrals skyrocket and all this can be tracked as well. Imagine a company tracking its referrals not by secret codes on print media or post card mailins, but with regards to days of the week, area, type of services, employee who did the last job before the referral came in. A small business person can keep track of this with out too much problem if he has one unit and all the referrals come from him. But what about the multiple unit operator of a plumbing company, tow company or National Tree Trimming Company? What about a national franchise company. Where things very from region to region on some services and others are almost an identical match such as the friends and family programs and can be figured out by DMA service region and census (or tiger files) population formulas.
I would recommend that anyone on our team reading this search the internet for mobile car wash scheduling and come up with all the previous postings. Try Alta Vista, Northern Light and the search feature on this bulletin board and you will see the tremendous progress we have made in discovery and research.
I think the best point in the book was made for the nay Sayers of FCS, here it is.
No matter how good a software package is, if the users do not have ownership in it, it will fail.
Conversely; No matter how bad a software package is, if the users have ownership in it, it will succeed.
So obviously education and proper motivation is the key, the company and good will that has been built up is at risk.
If you think this book review is crazy, think of it as a discussion of thoughts after reading such a book. FCS is very efficient and it is even used by HMOs to schedule patients, and during operations. Remember that the efficiency in an HMO is how they make their money, not by making you healthier or better. But by doing that minimum promised at the lowest possible price. Luckily the FCS model is sound otherwise in this case it could literally cause death. Hospitals use these systems to manage inventories, supplies, labor, machinery, and all facilities. Makes since. Problems may occur if you are maximizing surgery equipment and rooms and doctors, when someones surgery takes longer than anticipated and the next scheduled is a kidney transplant. This is why in the customer service business that the limits of capacity are drawn and jobs of little importance can be moved to a later time while time is of the essence jobs are to happen forthwith. In fighting a war one cannot stop because a component is out. The enemy does not stop if you stop for tea. But in the case of logistics and moving reinforcements into position it is of the utmost importance to have these processes in place to look ahead fifteen chess moves. This is why Schwartzkoff said on CNN that Saddam was not very good military strategist. Maybe he is right, however, by then we had knocked out significant communication lines, SAM sites and blown up half his strength. I would have to thank Schwartzkoff the airforce, Navy and AWACS for destroying his logistical operations before the ground war started. Then the Marines first in and first to die, had no problems at all. We won the logistical battle. In business it is the same game, strategic partners and alliances to secure distribution channels for rapid advancement or roll out of a product line. Then to win the war it is all about delivery of desired services or products in the proper amounts to the proper places at the most efficient methods. FCS. Both operational and tactical. Logical thinking with an experience of true reality of the market place. Pencil Neck geeks with little round glasses reading spread sheets and answering every question in such a way that would make their college professor proud does not work. You cannot outsource your FCS software needs to someone who has never been in the war and flown by the seat of their pants. There is a reality of the market place and if it is the only consideration next to the customer you will win, you need both and if a professor who cannot teaches someone who has never how can the customer be enlightened enough by great service to repeat their orders? This is why Gates left school, Paul Allen was the coach and Steve Balmer is now running the company and why they won so well in the market that the government had to find something wrong with them even if they did not understand what and could only get complaints from competitors as no consumer was ever actually damaged.
It is necessary to track everything to have the right answers and providing you have built an FCS system correctly you are in a good place. The rest of the process is to cut out the waste and complexity. As long as you know you know you are the best, like we do at the Car Wash Guys, you do not need to create for the sake of creating, you create for the sake of achieving, everything else is wasting. Which by the way wasting does not calculate in the logical world of FCS. If we follow our competitors we would be really complicated and achieve less and less as we grow bigger and bigger on a per store basis. If you copy your competitor it will not help you beat your competitor. You only have to think like him to find him and know how he thinks to beat him all the while thinking beyond him. That is how the Bizmark was found caught and sunk. And why Alexander the Great won so many battles.
I liked the way the book ended with this quote, probably another quote to go with the famous quote; If you do not know where you are going any road will take you there. He finished the book with this quote. Even if you know where you are going, if you do not move fast enough you will be run over. Yes precisely.
Just another exercise for the team in brain power. Think allot and call me when you have a good idea, so we can implement, adapt and stay leading edge.
No need to read through this book completely, the highlights as they relate to winning the car wash war are within these previous chapters.
"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs">www.WorldThinkTank.net/wttbbs
One of Italy's most popular authors and creator of the Inspector Montalbano series, Andrea Camilleri has died at the age of 93.
Camilleri, who was born in Sicily in 1925, was taken to hospital in Rome in June after going into cardiac arrest.
The author had written a handful of historical novels when, in 1994 at the age of almost 70, he wrote The Shape of Water, the first book starring his now famous Sicilian detective. Set in the fictional town of Vigata, Camilleri was originally going to call his central detective The Commissioner, but decided to pay tribute to the Spanish writer Manuel Vázquez Montalbán, the Spanish author of novels about the investigator Pepe Carvalho.
Saying that the event "has grown exponentially since its launch," the American Booksellers Association is taking over management of Independent Bookstore Day, which began as California Bookstore Day in 2014 and became a national event the following year, Bookselling This Week reported. IBD program director Samantha Schoech will remain in her position and work closely with ABA on planning and promoting the event.
Cressida Cowell, author and illustrator of the How to Train Your Dragon and The Wizards of Once series, as well as author of the Emily Brown picture books, has been named the new Waterstones children's laureate. The Waterstones Children's Laureate is managed by BookTrust, as the UK's largest children's reading charity, and sponsored by Waterstones.
She unveiled her new charter, stating that every child has the right to:
1. Read for the joy of it
2. Access NEW books in schools, libraries and bookshops
3. Have advice from a trained librarian or bookseller
4. Own their OWN book
5. See themselves reflected in a book
6. Be read aloud to
7. Have some choice in what they read
8. Be creative for at least 15 minutes a week
9. See an author event at least ONCE
10. Have a planet to read on
New library borrowing figures from the US show how far England is lagging behind other countries because of its facilities' falling book stocks, according to new analysis from library campaigner Tim Coates.
Using statistics from the Institute of Museums and Library Services, ex-Waterstones boss Tim Coates produced a chart showing English book loans have plummeted year-on-year since 2009/10 while American numbers remain relatively stable...
Lesley Nneka Arimah has won the 20th edition of the Caine Prize for African Writing for her short story 'Skinned'. The prize was launched in 2000, and is awarded annually to an African writer of a short story published in English. The winner receives UK£10,000 prize money, and each shortlisted writer also receives £500.
Arimah is also the author of the 2017 story collection What it Means When a Man Falls From the Sky
Publishers are holding their breath to see if President Trump's decision to postpone the imposition of 25% tariffs on $300 billion worth of goods imported from China will become permanent.
The new tariffs, which included books, were proposed this spring. But after meeting with China President Xi at the G20 conference this weekend, Trump agreed to delay any new tariffs as part of an effort to restart trade talks. In his speech, Trump said new tariffs have been delayed "for the time being."
After Angie Thomas requested that she not be tagged into negative reviews of her books on social media, she has received a torrent of abuse.
History has yet to find the book that is universally adored – or the author who enjoys reading bad reviews. While Angie Thomas has topped the charts and scooped up armloads of awards for her two young adult novels, The Hate U Give and On the Come Up, her recent request that book bloggers stop sending her their negative reviews saw her on the receiving end of a wave of vitriol....
At dozens of barbershops and laundromats across the United States, the sound of children reading aloud mingles with the buzz and snip from barbers' tools or the din of washers. Makeshift shelves and crates hold books featuring cartoon characters, stories about pigeons or the capers of superheroes.
This developing movement, supported by nonprofit groups, entrepreneurs, libraries and community fund-raising, is redefining the borders of traditional neighborhood public libraries by creating literary spaces in places where children find themselves with time on their hands.
It is bringing the book to the child, instead of the child to the book...
With concern in the library community continuing to grow over their ability to provide access to digital content, the Council of the American Library Association yesterday passed a resolution to ramp up its advocacy efforts—including taking the issue to Congress.
The "Resolution on E-Book Pricing for Libraries" was adopted and brought to the ALA Council by ASCGLA (the Association of Specialized, Government and Cooperative Library Agencies), a division of the ALA. The resolution references efforts in Canada to alert the public to the problems of licensing digital content from publishers, and proposes to create a new joint working group to more directly confront the issues in the U.S.
Amazon sells substantially more than half of the books in the United States, including new and used physical volumes as well as digital and audio formats. Amazon is also a platform for third-party sellers, a publisher, a printer, a self-publisher, a review hub, a textbook supplier and a distributor that now runs its own chain of brick-and-mortar stores.
But Amazon takes a hands-off approach to what goes on in its bookstore, never checking the authenticity, much less the quality, of what it sells. It does not oversee the sellers who have flocked to its site in any organized way.
That has resulted in a kind of lawlessness. Publishers, writers and groups such as the Authors Guild said counterfeiting of books on Amazon had surged. The company has been reactive rather than proactive in dealing with the issue, they said, often taking action only when a buyer complains. Many times, they added, there is nowhere to appeal and their only recourse is to integrate even more closely with Amazon...